Issue with note disappearing…kinda

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Description of the bug
Hey I created an appended daily note on my iPhone and later in the day when I opened my phone the note was gone, vanished. I created a new appended daily note and when I opened by iPad Supernotes both notes are there, but the original isn’t appearing in the iPhone even though that’s where it was created (I don’t know how to create an appended note on the iPad)

Device, App & Version
Iphone 16 pro max and iPad Air (m2 version) all latest os.

Steps to reproduce
Not sure if it can be recreated:

Screenshots / Screen Recording
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Just to add to this - it’s odd because the note in question appears on all devices now except the phone it was created on. I can see all notes on the phone except this one, but I can see it everywhere else.

Is this something that’s known to happen?

Hi @Wbutchart, that’s a strange bug, sounds like it could be a cache issue on your iPhone device.

If you log out and then log back in this will fetch fresh data from our servers, and the missing card will return. Do let us know if you encounter this again.

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