Screen resolution issues with Windows 11

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Description of the bug
I’ve been having issues with screen resolution when trying to use the app on Windows 11. When I hover my mouse over the screen, the resolution corrects itself, as if it were affected by a lens. I’ve tried updating the drivers for my video card (NVidia Geforce RTX 2070) and directing its resources to the app, but nothing has solved the problem.

Device, App & Version
Relatório de informações do sistema NVIDIA criado em: 05/28/2025 12:06:29
Versão do NVIDIA App: 11.0.3.241
Sistema operacional: Microsoft Windows 11 Home Single Language, Versão 10.0.26100
Versão em tempo de execução do DirectX: DirectX 12
Driver: Driver Studio - 576.52 - Mon May 19, 2025
CPU: Intel(R) Core™ i7-10750H CPU @ 2.60GHz
Memória RAM: 16.0 GB
Armazenamento: SSD - 476.9 GB

Placa gráfica
Processador da GPU: NVIDIA GeForce RTX 2070 with Max-Q Design
Nível de recursos do Direct3D: 12_1
Núcleos CUDA: 2304
Clock de gráficos: 1260 MHz
Tecnologias Max-Q: Não
Dynamic Boost: Não
WhisperMode: Sim
Advanced Optimus: Não
Barra redimensionável: Não
Taxa de dados da memória: 10.82 Gbps
Interface da memória: 256-bits
Largura de banda da memória: 346.24 GB/s
Memória de gráficos total disponível: 16299 MB
Memória de vídeo dedicada: 8192 MB GDDR6
Memória de vídeo do sistema: 0 MB
Memória do sistema compartilhada: 8107 MB
Versão BIOS do vídeo: 90.06.59.00.73
IRQ: Não está em uso
Barramento: PCI Express x16 Gen3
ID do dispositivo: 10DE 1F14 14421025
Número de peça: 4914 0031

Monitor (1): Yamaha Corporation RX-V675
Resolução: , 1920 x 1080 (recomendado)
Taxa de atualização: 60 Hz
Profundidade da cor da área de trabalho: Alta (32 bits)
HDCP: Compatível

Steps to reproduce
I don’t know what led to this situation. At one point I opened the app and it was like this. Since then I haven’t used it anymore, as it causes extreme visual discomfort.

Screenshots / Screen Recording

Hi @FoggNave, welcome to the Supernotes Community and thanks for the thorough bug report.

We’ve never seen something like this before, it’s super strange! First off can you check if you log in to our web app and see if that works for you? You can use the web app in the meantime.

If so then try following the steps listed here, it may be an error with your cache.

1 Like

Hi @tobias!

I’ve never seen anything like this before either.
It’s the only software on my machine that has this problem. Which makes it even stranger.
I’ve been using the Web App as a solution.
After following your instructions, when I opened the developer tools, I came across the situation in the attached image.
It was also possible to confirm that it’s not a cache problem.

Thank you very much for your attention and kindness!