Description of the bug
I’m kind of stuck in a syncing loop. Whenever I click on my profile picture there appears “Syncing 1 to go” - days ago I try to logout but it didn’t work because of the ongoing syncing and since then nothing happened.
App & Version
Windows v3.0.8
Steps to reproduce
Unfortunately I don’t know …
Screenshots / Screen Recording
Maybe another behaviour is helpful to understand the problem better:
If I want to add a card via inline link and it does not yet exist, I select the words behind which the link should be and press the Quick Coupler Key. The menu for the links then appears on the side and I can add the card with the selected text as a heading. A new card also appears, but without a heading and the three small dots in the bottom right-hand corner are red and I can click on “retry sync”. Then the heading appears, but there is still no link on the original card. This means I have to highlight the words and set the link again.
Seems to be multiple issues going on. If you know which card is the problem you can copy the contents and then force a logout (so you don’t lose the changes – although it could be a non-card related request). Once you force a logout and then log back in, that syncing issue should be fixed
The other problem related to newly link card creation is something we’ve noticed as well and it’s fixed in the upcoming 3.1 update. In the meantime please create a new card beforehand and then add it after, rather than relying on the “new card in preview” mechanic.
If everything looks good on Mobile then it seems like everything important has synced correctly. I would try to force log out and then log back in on your desktop app in that case It’s probably a different non-card related request that’s not going through for some reason.
Thanks for the advice. After the forced log out it was still there. I re-installed the app and then had to force the log out again - now all is synced.
Glad to hear it! I’m moving this into Community Support, since it’s seemed to be a one-off. I’ve also made a note for us to look into adding more insight into the Sync Status, so you can see which requests are failing and then make it a more conscious decision to force logout if non-critical.
It’s probably a different non-card related request that’s not going through for some reason.