Tried to change my email

Community Support
1

Description of the bug
I’m trying to add another email so I can eventually make it my primary address, but a confirmation email never sends.

Device, App & Version
MacBook Pro M1, Supernotes Version 3.2.1 (3.2.1)

Steps to reproduce

  1. Navigate to Manage Emails in the app’s settings
  2. Fill out the field with your new email and then click the “Create” button
  3. The app will show that email with a “Pending” status
  4. Check your email for that confirmation email — it never comes
  5. Click the newly added email in Supernotes and then click “Resend Confirmation” from the menu
  6. Repeat step 4 — it never comes

Not sure what to do after that. I was thinking maybe it’s an issue with Fastmail, but I also tried adding my gmail and I’m not getting the confirmation email there either. I also tried checking the Spam folder for both accounts as well.

2

Hi @marlonr, I’ve checked our logs and the emails have been sent correctly, I’ve just followed up with you via our in-app messenger.

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