Where are my cards?

I logged in after a while away, and am met with this unattractive sight… I’ve cleared my cache, logged out and back in, no improvement. Interestingly the pinned cards are there, but I can’t see any others. Additionally there is no way for me to create any new cards.

Hi @dmsharpe5,

That’s not good, but looks like your app is just stuck loading – no cards are lost don’t worry. Strange that logging out and back in doesn’t fix it.

Which Chrome version are you running and is this on your Chromebook? For serious issues like this please get in touch with us via the ( ? ) > Chat with Us in the bottom right hand corner so we can help you better with live support :slight_smile:

Dave and I solved this over the chat. It seems like Supernotes 3.1.7, in extremely rare cases, will get stuck on the loading screen – no cards are lost don’t worry. But a simple log out and then back in (on mobile / desktop) or a clearing of the cache in a browser will fix it. We’ll make sure to continue to investigate and have a robust solution / fix for this in the next update.

1 Like