I use SuperNotes on my MacBook, work laptop (Windows), and phone (iOS). Syncing between desktops works 100%. Syncing with iOS, not so much; I constantly have to sign out and sign in again in the app to see notes I have created on desktops. Even signing out and in again doesn’t work all the time. Sometimes I get around 75% of my notes; other times, all notes. Notes created on iOS often (I would say half the time) won’t sync to desktop. These notes are then lost when I try to force a sync by signing out (and in again).
This leads to me not using the iOS app other than “read only,” severely limiting my note-taking workflow.
In a few days, I will be taking a 2-week holiday and will only bring my phone. So, to be sure that my daily notes are persisted, I will make them in Apple Notes and copy-paste them to SuperNotes (desktop) when I get back. Hardly ideal.
We’re sorry to hear you’ve been encountering sync issues on iOS, that’s not ideal at all! For critical bugs like these please always reach out to us immediately via the in-app messenger ( ? ) > Chat with Us. It sounds like you’ve been encountering this for a little while and by letting us know as soon as possible means we can fix them faster for you. Our developer expectations for Supernotes is that it should be reliable 100% of the time on every platform – notes should never be lost and we’ve built multiple safeguards to try to make sure that never happens.
Which versions of iOS and which iPhone are you using? Are you doing something specific in your workflow that triggers the sync failure more often? The more detail the better, and if you don’t want to share this publicly feel free to message us up via the in-app chat.
With the upcoming Supernotes 3.2, we’ve completely re-written how storage works on mobile to support all the new functionality, so this should hopefully fix this as well. We are expecting to release 3.2 this month.
I’m using the latest IOS (don’t know the version number) on a iPhone 12 Pro Max. There are no specifics to my workflow on the phone, other than opening the app, adding a note (or updating an existing note). These changes often don’t sync (to desktop). Also changes I made on desktop are often (50%) not visible in app. I have to sign out, sign in to see these changes in app. But when I do, all changes on phone are lost (of course).
Thanks for the quick reply @mjax. We’ve just planned additional testing for Supernotes 3.2 regarding iOS storage and syncing, to make sure this issue is resolved for you. Once the new 3.2 release is out, please let us know if this fixes everything for you.